Frequently Asked Questions
Everything you need to know about your Liquid London beauty journey.
Are Liquid London products cruelty-free?
Yes, we are committed to ethical beauty. All Liquid London products are 100% cruelty-free and never tested on animals.
How long does shipping take within the UK?
Standard shipping typically takes 2-4 business days. We also offer an Express Delivery option which arrives within 1-2 business days if ordered before 2 PM.
Can I return a product if I have opened it?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Clearpay.
Are your skincare formulas suitable for sensitive skin?
Our products are dermatologically tested and formulated to be gentle. However, we always recommend checking the full ingredient list and performing a patch test before full application.
How can I track my order?
Once your order has dispatched, you will receive an email confirmation containing a tracking number and a link to follow your parcel's journey.